Use the official phone lines, WhatsApp number and regional offices below. This site does not answer status queries directly — we simply point you at the right SASSA channel.
0800 60 10 11
Weekdays 07:30 – 16:00. Ask for status checks, banking updates and general queries. Have your ID number ready.
082 046 8553
Send "Hi" to start. Works for SRD R370 status checks and general FAQs. Standard data rates apply.
grantsenquiries@sassa.gov.za
Suitable for complex queries. Attach your ID and any supporting proof; expect 3–7 working days for a reply.
0800 601 011
Report SASSA fraud, corruption or someone impersonating a SASSA official. Fully anonymous.
SASSA House, 501 Prodinsa Building,
Cnr Steve Biko & Pretorius Streets, Pretoria, 0083.
Postal: Private Bag X55662, Arcadia, 0083.
www.sassa.gov.za
srd.sassa.gov.za (SRD R370)
services.sassa.gov.za
Every province has a SASSA regional office. Call before visiting to confirm hours and required documents.
| Province | City | Phone |
|---|---|---|
| Eastern Cape | East London | 043 707 6300 |
| Free State | Bloemfontein | 051 410 8339 |
| Gauteng | Johannesburg | 011 241 8320 |
| KwaZulu-Natal | Pietermaritzburg | 033 846 3400 |
| Limpopo | Polokwane | 015 291 7400 |
| Mpumalanga | Nelspruit | 013 754 9428 |
| Northern Cape | Kimberley | 053 802 4900 |
| North West | Mahikeng | 018 397 3111 |
| Western Cape | Cape Town | 021 469 0235 |
Beware of scams. A SASSA official will never ask for your ATM PIN, banking password, or a fee to fast-track your application. If in doubt, hang up and call the toll-free number above.